The tax bureau of Tongzhou district, Nantong, Jiangsu province received an urgent request from the Nantong Xiangyu Shipbuilding and Offshore Engineering Co on Feb 6. Luckily, the problem was quickly solved after the tax bureau opened a temporary green channel for the company.

The period of labor contract for a South Korean employee was about to expire and records of tax payment is needed to extend the contract. However, the employee could not print the tax records out through the self-service tax machines, as foreign employees are strictly forbidden from obtaining Chinese identification cards, which the self-service machines require.

The processes to extend the contract will become exponentially more complicated and time-consuming after it expires and it will have adverse effects on work operations. Cao Jian, a manager at the company's human resources department, phoned the local tax bureau and received a prompt response.

A temporary green channel was opened at the district's public service center to solve the problem. After being disinfected and his temperature taken, Cao submitted the required materials and received the tax record.

"The virus outbreak is horrible, but the considerate services are heart-warming," Cao said, praising staff membersat the tax bureau for their hard work.